Refund policy
Refunds
We have a no return policy, as handloom products takes almost a month time to weave & complete one product we show respect to the art and the artisans who weave sarees. Therefore, we accept only exchange in certain circumstances.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mukhtarbhai.12334@gmail.com Please note that exchange will need to be sent to the given address on contact us page of website.
If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.
You can always contact us for any return question at mukhtarbhai.12334@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to send back the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your exchange, and let you know if it was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at mukhtarbhai.12334@gmail.com
Customer services
Once the refund request is approved we will refund your amount in 2-3 days in original payement method
Returns will be accepted from the customer within 2 days
We deliver our products in 2 days
Terms
